How to downgrade a user?

An Admin can be downgraded to Technician role.

Step 1: 

Click on the Users navigation bar item, within the Administration section. 

A list of all users will show if there are any.

You can also use the search bar to search for the user as shown below.

Click on the User that needs to be Downgraded.

 Step 2: 

On the menu at the top, click on Edit menu-item.

Step 3:

On the right hand site, on the block for Downgrade User, which is below Change User Password block, click on Downgrade User button.

 Step 4:

The Downgrade user to Technician screen will pop-up, asking for confirmation to downgrade user to technician role. 

Click on the Confirm button, to downgrade the user.

Step 5:

User will now reflect as Technician as shown below.